Merseyrail

The Merseyrail concession is Abellio’s longest rail contract, let by Merseytravel, for a period of 25 years (2003 to 2028). Merseyrail operates metropolitan services in and around the Liverpool City Region and is operated as a 50/50 joint venture with Serco.

Merseyrail has a well-deserved reputation as the most punctual train operator in the UK. In 2022, Merseyrail was recognised once again for its performance by being named Best Performing Regional Rail Operator at the Golden Whistle Awards for the fourth year in a row.

Despite a delay due to the COVID 19 pandemic and other factors, Merseyrail continue to work with their client, Merseytravel on the implementation of the new fleet of class 777 trains. This is planned to take place over the next 12 months, replacing the current 507/508 rolling stock, which is over 40 years old.

Merseyrail continues to lead the way in terms of passenger satisfaction, with 91% of passengers expressing their satisfaction with their journey according to research carried out by the independent transport watchdog, Transport Focus.