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GRI-index

Statement of use

N.V. Nederlandse Spoorwegen has reported in accordance with the GRI standards for the period from 1 January 2022 to 31 December 2022.

GRI 1 used

GRI 1: Foundation 2021

   

Other source

Disclosures

 

Reference

Additional notes and omissions

General disclosures

   
 

1. The organisation and its reporting practices

GRI 2: General Disclosures 2021

2-1

Organisational details

- NS in the Netherlands and Europe
- Corporate governance

 

2-2

Entities included in the organisation’s sustainability reporting

- Scope and reporting criteria

Financial statements note 34, contrary to the consolidated financial statements, which also contain foreign entities, the sustainability reporting only includes the Dutch entities of NS.

2-3

Reporting period, frequency and contact point

- About the scope of this report

Annually
1/1/2022 to 31/12/2022
nsg.jaarverslag@ns.nl

2 April

Restatements of information

- Scope and reporting criteria

 

2-5

External assurance

- Combined independent auditor’s report and assurance report

 

2. Activities and workers

2-6

Activities, value chain and other business relationships

- Profile of NS
- Cooperation in the transport chain
- Dialogue with our stakeholders in the Netherlands
- Abellio

 

2-7

Employees

- Profile of NS
- Our employees
- Social safety

Omission:
b. Not applicable to NS - In this annual report, we primarily render account to our Dutch stakeholders because of our potential social impact in the Netherlands. Therefore, we do not break down our data regarding our employees by geography/country.

2-8

Workers who are not employees

- Profile of NS
- Social safety
- Our employees
- Recruitment

 

3. Governance

2-9

Governance structure and composition

- Corporate governance
- Personal details - Executive Board
- Personal details - Supervisory Board
- Report of the Supervisory Board

 

2-10

Nomination and selection of the highest governance body

- Corporate governance: Executive Board

 

2-11

Chair of the highest governance body

- Corporate governance

 

2-12

Role of the highest governance body in overseeing the management of impacts

- Corporate governance
- Sustainable business
- Risk management

 

2-13

Delegation of responsibility for managing impacts

- Corporate governance
- Sustainable business

 

2-14

Role of the highest governance body in sustainability reporting

- Corporate governance
- Sustainable business
- Explanation of the material topics

 

2-15

Conflicts of interest

- Corporate governance: Executive Board

 

2-16

Communication of critical concerns

- Governance and integrity
- Integrity Desk and Regulations for Reporting Integrity Issues

Critical concerns are shared with the Executive Board on a daily basis, the figures are not monitored or tracked.

2-17

Collective knowledge of the highest governance body

- Sustainable business
- Leadership at NS

 

2-18

Evaluation of the performance of the highest governance body

- Report of the Supervisory Board
- Corporate governance: Committees of the Supervisory Board

 

2-19

Remuneration policies

Executive Board remuneration report

 

2-20

Process to determine remuneration

- Corporate Governance
- Executive Board remuneration report

 

2-21

Annual total compensation ratio

- Executive Board remuneration report

The median annual remuneration increased by 8.94% compared to 2021, the remuneration of the CEO increased by 4%. The pay ratio was 9.3 in 2022 (2021: 9.8)

4. Strategy, policies and practices

2-22

Statement on sustainable development strategy

- Foreword by the CEO

 

2-23

Policy commitments

- Organisational culture, integrity and compliance
- Diversity and inclusion
- Scope and reporting criteria

Our own code of conduct and our code of conduct for suppliers are shared with our employees and suppliers when they start working at or start working with NS. If the codes are updated, these updates are shared with employees and suppliers.

2-24

Embedding policy commitments

- Integrity Desk and Regulations for Reporting Integrity Issues
- Group risks

 

2-25

Processes to remediate negative impacts

- Our impact on the Netherlands
- Organisational culture, integrity and compliance
- NS chromium-6 scheme

Omission:
d. and e. Information not available - NS offers all its stakeholders the opportunity to report misconduct and the like, but the evaluation of the functioning of these reporting desks takes place exclusively internally.

2-26

Mechanisms for seeking advice and raising concerns

- Integrity Desk and Regulations for Reporting Integrity Issues

 

2-27

Compliance with laws and regulations

- Organisational culture, integrity and compliance
- Group risks

In 2022, NS received no fines for possible non-compliance with laws and regulations.

2-28

Membership associations

Dialogue with our stakeholders in the Netherlands


Royal Netherlands Transport (KNV), Railforum, Confederation of Netherlands Industry and Employers (VNO-NCW), CER in Brussels, UIC in Paris, CSR Netherlands, Association for Energy, Environment and Water (VEMW), Green Business Club, Anders Reizen coalition.

5. Stakeholder engagement

2-29

Approach to stakeholder engagement

Dialogue with our stakeholders in the Netherlands

 

2-30

Collective bargaining agreements

 

99% of all employees of NS Group were covered by a collective labour agreement in 2022. The other employees (IAO) have individual employment conditions, but for continued payment during illness and accrual of pension, reference is made to the NS collective labour agreement.  

Material topics

GRI 3: Material topics 2021

3-1

Process to determine material topics

- Notes to the material themes

 

3-2

List of material topics

- Notes to the material themes

 

Financially healthy organisation (GRI 201: Economic performance)

GRI 3: Material Topics 2021

3-3

Management of material topics

- Finance in brief
- Explanation of the material themes
- Dialogue with our stakeholders in the Netherlands

 

GRI 201: Economic Performance 2016

201-1

Direct economic value generated and distributed

- Finance in brief

 

201-4

Financial assistance received from government

- Finance in brief
- Abellio UK
- Abellio Germany
- Corporate governance

 

Travelling and working in safety (GRI 403 Occupational Health and Safety)

GRI 3: Material Topics 2021

3-3

Management of material topics

- Travelling and working in safety
- Our impact on the Netherlands - Safety
- Risk management - Group risks
- Occupational safety
- Explanation of the material themes
- Stakeholder dialogue diagram
- Strategy and material themes diagram

 

403-3

Occupational health services

- Safety culture

 

403-7

Prevention and mitigation of occupational health and safety impacts directly linked by business relationships

- Travelling and working in safety
- Group risks - Staff shortage

 

Sustainable business (GRI 302 Energy and GRI 305 emissions)

GRI 3: Material Topics 2021

3-3

Management of material topics

- Our impact on the Netherlands
- Our sustainable performance
- Notes to the material themes
- Stakeholder dialogue diagram
- Strategy and material themes diagram

 

GRI 302: Energy 2016

302-1

Energy consumption within the organisation

- Energy consumption
- Scope and reporting criteria - GRI indicators

NS does not produce energy that it sells to other parties. For more details about the conversion factors used, please refer to: https://www.ns.nl/over-ns/duurzaamheid/mvo-berekeningen.html

Omission:
a. and b. Information not available - This year, NS is not providing any clear insight into the breakdown of energy consumption from renewable and non-renewable energy sources. This information will be included next year.

302-3

Energy intensity

- Energy consumption

The information about our energy consumption only relates to consumption relating to our own activities and operations.

GRI 305: Emissions 2016

305-1

Direct (Scope 1) GHG emissions

- CO2 emissions
- Scope and reporting criteria - GRI indicators

The reported CO2 data concern our emissions of all CO2 equivalents.

Omission:
a,b,d,e,f,g. Information not available, we only report on CO2 emissions per passenger kilometre and make no distinction this year between our emissions in scope 1 and 2. We will do that from next year. c. Not applicable: In addition, we do not report on our CO2 emissions from Biogenic sources as we do not use them and this is therefore not relevant. Finally, we also do not report on a base year of our scope 1 CO2e emissions.

305-2

Energy indirect (Scope 2) GHG emissions

- CO2 emissions
- Scope and reporting criteria - GRI indicators

The reported CO2 data concern our emissions of all CO2 equivalents.

Omission:
a,b,c,d,e,f,g. Information not available, we only report on CO2 emissions per passenger kilometre and make no distinction this year between our emissions in scope 1 and 2. We will do that from next year.

Other subjects

Operational performance (own indicator)

3-3

Management of material topics

- Our strategy
- Main rail network & HSL performance
- Timetable
- Our impact on the Netherlands
- Notes to the material themes
- Stakeholder dialogue diagram
- Strategy and material themes diagram

 

Indicators:
Punctuality for passengers (with a 15-minute margin) on the main rail network
Punctuality for passengers (with a 5-minute margin) on the main rail network
Punctuality for passengers (with a 5-minute margin) (HSL South)
Seat availability at peak times (HSL South)
Seat availability at peak times on the main rail network
Number of crowded trains at peak times

  

- Performance on the main rail network and the high-speed line

 

Customer satisfaction (own indicator)

3-3

Management of material topics

- Dilemmas
- Customer satisfaction
- Notes to the material themes
- Stakeholder dialogue diagram
- Strategy and material themes diagram

 

Indicators:
General customer satisfaction with the domestic main rail network
General customer satisfaction with the HSL South services

  

- Customer satisfaction

 

Attractive and inclusive employership

3-3

Management of material topics

- Attractive and inclusive employer
- A vigorous organisation and sickness absence
- Group risks
- Notes to the material themes
- Stakeholder dialogue diagram
- Strategy and material themes diagram

 

Indicators:
Percentage of women in senior management

  

- Attractive & inclusive employer
- Strategy and material themes diagram

 

Door-to-door journey (own indicator)

3-3

Management of material topics

- Door-to-door journey
- Our impact on the Netherlands
- Notes to the material themes
- Stakeholder dialogue diagram
- Strategy and material themes diagram

 

Indicator:
Quality of connections to other carriers

  

- Door-to-door journey

 

International journeys (own indicator)

3-3

Management of material topics

- International connections
- Notes to the material themes
- Stakeholder dialogue diagram
- Strategy and material themes diagram

 

Indicator:
Percentage increase in number of tickets sold

  

- International connections

 

Collaborating with stakeholders (own indicator)

3-3

Management of material topics

- Dialogue with our stakeholders in the Netherlands
- Collaboration in the context of scheduled and unscheduled withdrawals
- Stakeholder dialogue diagram
- Strategy and material themes diagram

 

Indicator:
Quality of connection to other carriers

  

- Door-to-door journey

 

World-class stations (own indicator)

3-3

Management of material topics

- Stations and their environment
- Social and local engagement
- Social safety
- Notes to the material themes
- Stakeholder dialogue diagram
- Strategy and material themes diagram

 

Indicator:
The station experience

  

- Stations and their environment

 

Innovation, digitalisation and data-driven operations (own indicator)

3-3

Management of material topics

- The greatest opportunities and threats for NS
- Innovations
- Group risks
- Notes to the material themes
- Stakeholder dialogue diagram
- Strategy and material themes diagram

 

Indicators:
Perception of NS as an innovative company

  

- Innovation
- Strategy and material topics diagram

 

Accessibility (own indicator)

3-3

Management of material topics

- Accessibility
- Notes to the material themes
- Stakeholder dialogue diagram
- Strategy and material themes diagram

 

Indicator:
Number of stations with travel assistance

  

- Accessibility

 
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