About the scope of this report
NS is based in the Netherlands and has a single, Dutch shareholder, the Dutch State. In this annual report, which was published on 23 February 2023, we primarily render account to our Dutch stakeholders for our potential social impact in the Netherlands. Even so, we also report on our international operations and have included a separate chapter for that purpose. NS focuses on passengers and enabling them to enjoy a comfortable door-to-door journey. To that end, NS's main priority is to improve operational performance on the railways, supported by the provision of, for instance, bicycle facilities and station services and by optimised door-to-door journeys thanks to public transport bicycles and collaboration with other partners in the public transport sector and elsewhere. In addition, we aim to remain financially healthy so as to be able to continue investing in services to meet the growing mobility needs in the Netherlands, and to keep train fares affordable. Indeed, this is what our stakeholders expect from us. They also want to see accountability for our non-financial results in the Netherlands.
In order to offer passengers the best possible service at the right price, we are also accumulating experience abroad. We monitor the extent to which our results in the United Kingdom and Germany add value for passengers in the Netherlands, in terms of cross-border travel, for example. Our international activities have to benefit the interests of our stakeholders in the Netherlands. According to our Dutch stakeholders, our activities in the United Kingdom and Germany are a materially relevant theme. Given Abellio's low positioning in the material relevance matrix, we do report on this subject but only in proportion to the financial impact of Abellio on NS as a whole. In tendering procedures, the franchising authorities set the terms of the franchised agreements, which leave less room for non-financial indicators. In the annual report we have not included the data for the various Abellio entities in the calculations of our non-financial indicators. Instead we report that data separately in the chapter 'Our activities and performance abroad'.
Apart from the financial statements and the combined auditor’s report, the NS Annual Report for 2022 contains the following information:
The Report of the NS Executive Board, including Foreword by the CEO, Dilemmas, The profile of NS, Trends and developments, Our strategy, The main rail network franchise from 2025, How NS adds value to society, Our activities and performance in the Netherlands, Our sustainability performance, Our activities and performance abroad, Financial performance, Our impact on the Netherlands, and the following sections that are part of the chapter on NS Group: Corporate Governance, Risk management, Dialogue with our stakeholders in the Netherlands, Statement by the Executive Board, About the scope of this report, and Scope and reporting criteria;
the Report of the Supervisory Board;
other data, in accordance with Title 9 of Book 2 of the Dutch Civil Code.
This annual report is subdivided into three blocks:
A core report comprising the Foreword by the CEO, Dilemmas, The profile of NS, Trends and developments, Strategy, The main rail network franchise from 2025, How NS adds value to society, Our activities and performance in the Netherlands, Our sustainability performance, Our activities and performance abroad, Financial performance, and Our impact on the Netherlands. For the operational results, the core of the report consists of the results that we have achieved within the franchise agreements with the Ministry of Infrastructure and Water Management for the Dutch main rail network.
A section with other information including Corporate governance, Risk management and Dialogue with our stakeholders.