Greater Anglia

The highlights of 2021 for Greater Anglia were the continued roll-out of new trains across the network, continued good punctuality and team performance in terms of service during the pandemic and the proactive approach in welcoming customers back after restrictions are eased.

The end of 2020 saw the introduction of new trains on the Norfolk, Suffolk and Cambridgeshire regional train services, on the Marks Tey to Sudbury line in Essex, all intercity services between Norwich and London and all Stansted Express train services. Almost a quarter of the new fleet is now operational and trains run daily to almost all final planned destinations.

Greater Anglia’s performance this year was excellent. On average, punctuality (PPM) increased from 93.0% in 2020 to 94.8% this year.

Finally, there was once again external recognition: Greater Anglia has been voted ‘Train Operator of the Year’ at the Rail Business Awards (RBA) for the second consecutive year and also won the RBA Accessibility and Integrated Transport Award. Greater Anglia’s contribution to Community Rail Partnerships (CRPs) won a prize at the national Community Rail Awards.

* In 2020, Greater Anglia received grant funding for assets that had been capitalised in work in progress in a prior year resulting in the negative Capital investments in 2020.