Value creation model

How NS adds value to society

Input

Trains & stations

Internal & external knowledge

Dialogue with partners & stakeholders

Raw materials & energy

IT, materials & offices

Experiences of Abellio

Business model

Our Mission

Together, we are making the Netherlands accessible in a sustainable manner.
for everyone

Goal

Basics in order
Ready for the future

Other

Compliance
Corporate governance
Risks

Output

Customer satisfaction

Performance MRN and HSL South

Door-to-door journey

Stations and their environment

Travelling and working in safety

Attractive and inclusive employer

International connections

Financial performance

Performance on sustainability

Impact in NL

Sustainable mobility and travel time

Environment (emissions, land, waste, water, noise)

Health benefits from more active lifestyle

Training, staff employability & diversity

Contribution to Paris Agreement on Climate Change, UN Convention on the Rights of Persons with Disabilities and UN Sustainable Development Goals

External enviroment